Apparel & beauty boxes · US
How hard is it to cancel JustFab?
JustFab scores 62/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.
JustFab VIP membership can be cancelled anytime with no cancellation fee via phone (1-833-224-9248, 24/7), live chat (9AM-9PM ET), or through the 'My VIP' page in the online account. Members are billed $39.95-$49.95 on the 6th of each month unless they skip between the 1st and 5th; cancellation takes effect immediately with no further charges after notification. Unused promotional VIP Credits remain redeemable post-cancellation but expire 12 months from purchase; product refunds require a return within 14 days of receipt. A membership pause option is also available as an alternative to full cancellation.
How to cancel JustFab
- Channels: online (self-serve), phone
- Official cancellation page: https://support.justfab.com/hc/en-us/articles/360040642151-How-do-I-cancel-my-account-
- Pause/freeze: available — JustFab offers a membership pause option for members who want a break without fully cancelling, with a confirmation email sent and a reminder before reactivation.
- Account/data deletion: Members can submit a CCPA data deletion request via the justfab.com/ccpa webform, by emailing [email protected], or by calling 855-266-9947; deletion removes the entire account including credits and order history and takes 15-45 days to process, though JustFab may retain certain information as required by law. https://www.justfab.com/ccpa
Evidence
- {'title': 'How do I cancel my account? – JustFab Support (accessed 2026-06-05)', 'url': 'https://support.justfab.com/hc/en-us/articles/360040642151-How-do-I-cancel-my-account-'}
- {'title': 'Can I cancel my membership anytime? – JustFab Support (accessed 2026-06-05)', 'url': 'https://support.justfab.com/hc/en-us/articles/17491168775572-Can-I-cancel-my-membership-anytime'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “JustFab — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/justfab (CC BY-SA 4.0).