Energy & utilities · US
How hard is it to cancel Just Energy?
Just Energy scores 59/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via phone.
Just Energy customers cancel their contract by calling customer service (1-866-587-8674 for most states/provinces, 1-877-226-5368 California); no online or email cancellation is offered. Fixed-rate plans carry an early termination fee (commonly about $175) unless the customer is moving out of the service area, and a 60-day satisfaction guarantee lets new customers switch plans fee-free. Customers may rescind the agreement within 3 business days of signing (Texas right of rescission), and the ETF may be waived if cancelled within ~30 days of charges first appearing on the bill. Operating across multiple deregulated states; exact fees are stated in the state Terms of Service / Your Rights as a Customer document.
How to cancel Just Energy
- Channels: phone
- Official cancellation page: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
- Pause/freeze: not offered. No pause. Customers cancel or switch plans; variable/flexible plans often allow cancellation with no fee.
- Refund policy: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
- Account/data deletion: No self-serve account-data deletion described; handled via customer service / privacy policy. https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
Evidence
- How can I cancel my Just Energy contract? | Just Energy (accessed 2026-06-16)
- Just Energy Texas Residential & Small Commercial Terms of Service / YRAC PDF (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Just Energy, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/just-energy-us (CC BY-SA 4.0).
See Just Energy in the full index -> · How we score · Open data