Energy & utilities · US
How hard is it to cancel Just Energy?
Just Energy scores 59/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone.
Just Energy customers cancel their contract by calling customer service (1-866-587-8674 for most states/provinces, 1-877-226-5368 California); no online or email cancellation is offered. Fixed-rate plans carry an early termination fee (commonly about $175) unless the customer is moving out of the service area, and a 60-day satisfaction guarantee lets new customers switch plans fee-free. Customers may rescind the agreement within 3 business days of signing (Texas right of rescission), and the ETF may be waived if cancelled within ~30 days of charges first appearing on the bill. Operating across multiple deregulated states; exact fees are stated in the state Terms of Service / Your Rights as a Customer document.
How to cancel Just Energy
- Channels: phone
- Official cancellation page: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
- Pause/freeze: not offered. No pause. Customers cancel or switch plans; variable/flexible plans often allow cancellation with no fee.
- Refund policy: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
- Account/data deletion: No self-serve account-data deletion described; handled via customer service / privacy policy. https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
Evidence
- How can I cancel my Just Energy contract? | Just Energy (accessed 2026-06-16)
- Just Energy Texas Residential & Small Commercial Terms of Service / YRAC PDF (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Just Energy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/just-energy-us (CC BY-SA 4.0).
See Just Energy in the full index -> · How we score · Open data