Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Just Energy's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

52/ 100 · D

Energy & utilities · CA

How hard is it to cancel Just Energy?

Just Energy scores 52/100 (grade D) for how clearly it documents cancellation in the CA, a poorly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade D

Just Energy's official cancellation FAQ states a consumer cancels by contacting the customer service team, and that early termination fees may apply if cancelling before the end of a fixed contract term. The published phone channel is 1-866-587-8674 (covering Canadian provinces and other regions); the FAQ does not itself detail an online self-serve cancel button, a specific cooling-off/grace period, the notice period, or final-bill procedures, directing consumers to their individual service agreement and customer service for province-specific terms (Alberta, Ontario, Manitoba, Saskatchewan). Early-termination fees and any provincial cooling-off rights are governed by the consumer's specific contract rather than disclosed on the FAQ. No flat exit fee is published; amounts depend on the remaining contract term.

How to cancel Just Energy

  • Channels: phone
  • Official cancellation page: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
  • Pause/freeze: not offered. No pause/hold; consumers cancel the contract (subject to possible early-termination fees) or switch suppliers.
  • Account/data deletion: Governed by the Just Energy Privacy Policy; consumers contact customer service to access or correct personal information. No self-serve cancellation-linked deletion. https://justenergy.com/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Just Energy, Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/just-energy-ca (CC BY-SA 4.0).

See Just Energy in the full index -> · How we score · Open data