Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Just Energy's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

52/ 100 · D

Energy & utilities · CA

How hard is it to cancel Just Energy?

Just Energy scores 52/100 (grade D) for how clearly it documents cancellation in the CA — a poorly documented cancellation policy. Cancellation is available via phone.

Last reviewed 2026-06-16 · Documented-Policy tier · grade D

Just Energy's official cancellation FAQ states a consumer cancels by contacting the customer service team, and that early termination fees may apply if cancelling before the end of a fixed contract term. The published phone channel is 1-866-587-8674 (covering Canadian provinces and other regions); the FAQ does not itself detail an online self-serve cancel button, a specific cooling-off/grace period, the notice period, or final-bill procedures, directing consumers to their individual service agreement and customer service for province-specific terms (Alberta, Ontario, Manitoba, Saskatchewan). Early-termination fees and any provincial cooling-off rights are governed by the consumer's specific contract rather than disclosed on the FAQ. No flat exit fee is published; amounts depend on the remaining contract term.

How to cancel Just Energy

  • Channels: phone
  • Official cancellation page: https://justenergy.com/faqs/how-can-i-cancel-my-just-energy-contract/
  • Pause/freeze: not offered. No pause/hold; consumers cancel the contract (subject to possible early-termination fees) or switch suppliers.
  • Account/data deletion: Governed by the Just Energy Privacy Policy; consumers contact customer service to access or correct personal information. No self-serve cancellation-linked deletion. https://justenergy.com/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Just Energy — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/just-energy-ca (CC BY-SA 4.0).

See Just Energy in the full index -> · How we score · Open data