Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Just Eat+'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Food delivery memberships · UK

How hard is it to cancel Just Eat+?

Just Eat+ scores 71/100 (grade B) for how clearly it documents cancellation in the UK — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Just Eat+ is a £5.99 one-time 90-day membership (not an auto-renewing subscription) that grants free delivery on eligible orders over £15. Members may cancel within 14 days of purchase by clicking 'Request Cancellation' on the My Just Eat+ page; refunds are reduced to reflect any free-delivery benefit already used during the cooling-off period. After the 14-day window, the membership runs until the end of the 90-day period with no further cancellation option and no refund. There is no pause or freeze feature.

How to cancel Just Eat+

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.just-eat.co.uk/plus/terms-and-conditions/
  • Pause/freeze: not offered. No pause or freeze option documented. Just Eat+ is a fixed 90-day membership; members can only cancel within the 14-day cooling-off period for a partial refund, or let it expire at the end of the term.
  • Account/data deletion: Account can be deleted in-app (Settings > Delete account) or via website (Your account > Delete your account). Personal data erasure requests can also be submitted via Just Eat Takeaway's OneTrust privacy portal. https://privacyportal-de.onetrust.com/webform/5fffb107-8d8a-49e5-bdda-be5d78615bc7/5e662c3e-31ca-49fe-a8b1-bfef7431a149

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Just Eat+ — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/just-eat-plus-uk (CC BY-SA 4.0).

See Just Eat+ in the full index -> · How we score · Open data

Earned it? Show your grade

Just Eat+ grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/just-eat-plus-uk"><img src="https://www.cancelatlas.com/share/badges/just-eat-plus-uk.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>