Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Just Eat+'s public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Food & grocery delivery · UK

How hard is it to cancel Just Eat+?

Just Eat+ scores 71/100 (grade B) for how clearly it documents cancellation in the UK, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Just Eat+ is a £5.99 one-time 90-day membership (not an auto-renewing subscription) that grants free delivery on eligible orders over £15. Members may cancel within 14 days of purchase by clicking 'Request Cancellation' on the My Just Eat+ page; refunds are reduced to reflect any free-delivery benefit already used during the cooling-off period. After the 14-day window, the membership runs until the end of the 90-day period with no further cancellation option and no refund. There is no pause or freeze feature.

How to cancel Just Eat+

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.just-eat.co.uk/plus/terms-and-conditions/
  • Pause/freeze: not offered. No pause or freeze option documented. Just Eat+ is a fixed 90-day membership; members can only cancel within the 14-day cooling-off period for a partial refund, or let it expire at the end of the term.
  • Account/data deletion: Account can be deleted in-app (Settings > Delete account) or via website (Your account > Delete your account). Personal data erasure requests can also be submitted via Just Eat Takeaway's OneTrust privacy portal. https://privacyportal-de.onetrust.com/webform/5fffb107-8d8a-49e5-bdda-be5d78615bc7/5e662c3e-31ca-49fe-a8b1-bfef7431a149

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Just Eat+, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/just-eat-plus-uk (CC BY-SA 4.0).

See Just Eat+ in the full index -> · How we score · Open data

Earned it? Show your grade

Just Eat+ grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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