Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Jinx's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Pet subscriptions · US

How hard is it to cancel Jinx?

Jinx scores 70/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Jinx dog food subscriptions are commitment-free and can be added to, changed, or cancelled at any time through the customer account page with no penalties. Subscribers can also skip individual deliveries at any time as an alternative to full cancellation. Jinx offers a full refund if the customer or their pet is unhappy with an order, though only one unit of any given product is eligible for refund per customer. No notice period is specified, and cancellation is handled online via account login or by contacting [email protected].

How to cancel Jinx

  • Channels: online (self-serve), email
  • Official cancellation page: https://www.thinkjinx.com/pages/shipping-returns
  • Pause/freeze: available — Subscribers can skip any individual delivery at any time from their account page, functioning as a pause without full cancellation.
  • Refund policy: https://www.thinkjinx.com/pages/shipping-returns
  • Account/data deletion: Customers may request access, correction, or deletion of personal data by emailing [email protected]. Jinx commits to responding within a reasonable timeframe but may retain transaction data for legal or business compliance purposes. https://www.thinkjinx.com/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Jinx — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/jinx-us (CC BY-SA 4.0).

See Jinx in the full index -> · How we score · Open data

Earned it? Show your grade

Jinx grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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