Telecom & ISP · MX
How hard is it to cancel Izzi?
Izzi scores 46/100 (grade D) for how clearly it documents cancellation in the MX — a poorly documented cancellation policy. Cancellation is available via phone, in person, online (self-serve).
To cancel izzi residential service (TV, internet, phone), customers must call 050 (from an izzi line) or 800-120-5000, select option 4 twice for cancellation, then visit an izzi store in person with the folio number received and return all equipment; full cancellation takes up to 15 natural days. A 12-month mandatory contract period (plazo forzoso) applies; early termination requires paying all remaining months of the contract term as a penalty. Refund terms are poorly disclosed: a full refund of advance payment applies only if installation never occurs, and a 20% service credit applies if izzi fails to meet contracted quality standards, but no general proration is offered upon cancellation. An online chat-initiation path exists on izzi.mx but always culminates in an in-store visit for equipment return, so there is no fully self-serve online cancellation.
How to cancel Izzi
- Channels: phone, in person, online (self-serve)
- Official cancellation page: https://ayudaizzi.izzi.mx/hc/es/articles/4500067843610-Baja-o-cancelaci%C3%B3n-completa-o-parcial-de-servicios-como-telefon%C3%ADa-video-internet
- Pause/freeze: not offered. No pause or freeze option is documented in izzi's official help center or terms and conditions.
- Account/data deletion: Customers may submit an ARCO rights request (Acceso, Rectificación, Cancelación y Oposición) to request deletion of personal data by emailing [email protected] using izzi's official ARCO request form. izzi must respond within 20 business days and implement the decision within 15 additional business days. https://www.izzi.mx/legales/derechos-arcos
Evidence
- {'title': 'Baja o cancelación completa o parcial de servicios – Ayuda izzi (accessed 2026-06-06)', 'url': 'https://ayudaizzi.izzi.mx/hc/es/articles/4500067843610-Baja-o-cancelaci%C3%B3n-completa-o-parcial-de-servicios-como-telefon%C3%ADa-video-internet'}
- {'title': 'Cancelación de Servicios – izzi Legales (PDF) (accessed 2026-06-06)', 'url': 'https://www.izzi.mx/izzi/v4/legales/tvi/11%20Cancelacion/11.%20Cancelacion%20de%20Servicios.pdf'}
- Last reviewed 2026-06-06 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Izzi — Cancellation Friction Index (MX).” CES-1.1. https://www.cancelatlas.com/c/izzi-mx (CC BY-SA 4.0).