How hard is it to cancel italki?

italki Plus subscriptions ($5.99/month or $59.99/year) can be cancelled online via Settings > Payment for credit card or PayPal subscribers, or through the Apple App Store or Google Play for mobile subscribers. Cancellation must occur at least two days before the next billing period begins. Benefits continue until the end of the current billing cycle, and no refund is issued for any remaining days already paid. italki Credits purchased separately are also non-refundable.

How to cancel italki

• Channels: online (self-serve), in-app
• Official cancellation page: https://support.italki.com/hc/en-us/articles/38554404568729-How-to-cancel-italki-Plus-subscription
• Pause/freeze: not offered. No subscription pause option is documented in italki's official help content. Cancellation ends the subscription at the close of the current billing period.
• Account/data deletion: italki offers account deactivation via Settings. A dedicated help article exists at support.italki.com/hc/en-us/articles/206352938. No separate permanent data-deletion request URL is publicly documented. https://support.italki.com/hc/en-us/articles/206352938-How-do-I-deactivate-my-italki-account-

Evidence

• {'title': 'How to cancel italki Plus subscription – italki Help and Support (accessed 2026-06-06)', 'url': 'https://support.italki.com/hc/en-us/articles/38554404568729-How-to-cancel-italki-Plus-subscription'}
• {'title': 'Payment Policy - italki (accessed 2026-06-06)', 'url': 'https://www.italki.com/en/paymentterms'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “italki — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/italki (CC BY-SA 4.0).

See italki in the full index -> · How we score · Open data

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