How hard is it to cancel Internxt?

Internxt subscribers can cancel their paid plan at any time via the in-app or web Settings menu (Settings > Account > Cancel Subscription), or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, after which the account reverts to the free tier with no pro-rata refund for remaining time. A 30-day money-back guarantee applies to initial purchases paid by card or PayPal (not crypto, not renewals); refunds must be requested by email. No advance notice period is required before cancellation.

How to cancel Internxt

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.internxt.com/en/articles/6056155-how-can-i-cancel-my-subscription
• Pause/freeze: not offered. No subscription pause option is disclosed in Internxt's help documentation. Cancellation reverts the account to a free tier immediately at end of billing period.
• Refund policy: https://help.internxt.com/en/articles/5358762-refund-policy-money-back-guarantee
• Account/data deletion: Users can delete their account (and all data) via Drive web: Settings > Account > Delete Account. GDPR erasure requests can also be submitted by email to [email protected]. The legal terms state Internxt will return personal data in a structured electronic format and securely delete remaining copies upon written request, unless retention is required by law. https://help.internxt.com/en/articles/5359713-how-can-i-delete-my-account

Evidence

• {'title': 'How can I cancel my subscription? | Internxt Help Center (accessed 2026-06-06)', 'url': 'https://help.internxt.com/en/articles/6056155-how-can-i-cancel-my-subscription'}
• {'title': 'Refund policy & Money-back guarantee | Internxt Help Center (accessed 2026-06-06)', 'url': 'https://help.internxt.com/en/articles/5358762-refund-policy-money-back-guarantee'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Internxt — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/internxt (CC BY-SA 4.0).

See Internxt in the full index -> · How we score · Open data

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