How hard is it to cancel Internxt?

Internxt subscribers can cancel their paid plan at any time via the in-app or web Settings menu (Settings > Account > Cancel Subscription), or by emailing [email protected]. Cancellation takes effect at the end of the current billing period, after which the account reverts to the free tier with no pro-rata refund for remaining time. A 30-day money-back guarantee applies to initial purchases paid by card or PayPal (not crypto, not renewals); refunds must be requested by email. No advance notice period is required before cancellation.

How to cancel Internxt

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.internxt.com/en/articles/6056155-how-can-i-cancel-my-subscription
• Pause/freeze: not offered. No subscription pause option is disclosed in Internxt's help documentation. Cancellation reverts the account to a free tier immediately at end of billing period.
• Refund policy: https://help.internxt.com/en/articles/5358762-refund-policy-money-back-guarantee
• Account/data deletion: Users can delete their account (and all data) via Drive web: Settings > Account > Delete Account. GDPR erasure requests can also be submitted by email to [email protected]. The legal terms state Internxt will return personal data in a structured electronic format and securely delete remaining copies upon written request, unless retention is required by law. https://help.internxt.com/en/articles/5359713-how-can-i-delete-my-account

Evidence

• How can I cancel my subscription? | Internxt Help Center (accessed 2026-06-06)
• Refund policy & Money-back guarantee | Internxt Help Center (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Internxt, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/internxt (CC BY-SA 4.0).

See Internxt in the full index -> · How we score · Open data

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