Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Instantly's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Software / SaaS · US

How hard is it to cancel Instantly?

Instantly scores 85/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade A

Self-serve cancellation in-app: Settings -> Billing (app.instantly.ai/app/settings/billing), select the relevant plan tab (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement), scroll to bottom, click 'Cancel Plan', and confirm. For a single/only plan or Credits, the plan stays active through the end of the current billing cycle ('Cancels on [date]'); if you have multiple active subscriptions and cancel one, that plan ends immediately. DFY/Pre-warmed email accounts are cancelled automatically when the Email Outreach plan is cancelled, but separately purchased email accounts may need cancelling via Email Accounts & Domains. If dashboard access is lost, the expired page has a 'Cancel All Accounts' button. No pause option. Refunds: the Terms state ALL FEES ARE NON-REFUNDABLE AND NON-CANCELLABLE, with no proration for unused time. Note a discrepancy: the Terms also require 30 days' written notice before the end of the term, whereas the help-center self-serve flow takes effect at end of billing cycle. No app-store billing caveat documented (subscriptions billed directly).

How to cancel Instantly

  • Channels: online (self-serve)
  • Official cancellation page: https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription
  • Pause/freeze: not offered. No pause/freeze option. Help center states: "We don't offer the option to pause subscriptions. You can only cancel your subscription to stop future charges."
  • Account/data deletion: Account/personal data deletion via the in-app Privacy Request Manager (app.instantly.ai/privacy), by phone (1-866-467-8688, Service Code 1974#), or by email. CCPA: California residents may request deletion or correction of personal information; company states it removes personal information within 15 business days of an opt-out request. Identity verification required; some data retained for fraud prevention, legal compliance, debugging. https://instantly.ai/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Instantly — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/instantly (CC BY-SA 4.0).

See Instantly in the full index -> · How we score · Open data

Earned it? Show your grade

Instantly grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

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