Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Instantly's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

85/ 100 · A

Software & SaaS · US

How hard is it to cancel Instantly?

Instantly scores 85/100 (grade A) for how clearly it documents cancellation in the US, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade A

Self-serve cancellation in-app: Settings -> Billing (app.instantly.ai/app/settings/billing), select the relevant plan tab (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement), scroll to bottom, click 'Cancel Plan', and confirm. For a single/only plan or Credits, the plan stays active through the end of the current billing cycle ('Cancels on [date]'); if you have multiple active subscriptions and cancel one, that plan ends immediately. DFY/Pre-warmed email accounts are cancelled automatically when the Email Outreach plan is cancelled, but separately purchased email accounts may need cancelling via Email Accounts & Domains. If dashboard access is lost, the expired page has a 'Cancel All Accounts' button. No pause option. Refunds: the Terms state ALL FEES ARE NON-REFUNDABLE AND NON-CANCELLABLE, with no proration for unused time. Note a discrepancy: the Terms also require 30 days' written notice before the end of the term, whereas the help-center self-serve flow takes effect at end of billing cycle. No app-store billing caveat documented (subscriptions billed directly).

How to cancel Instantly

  • Channels: online (self-serve)
  • Official cancellation page: https://help.instantly.ai/en/articles/7918806-how-to-cancel-your-subscription
  • Pause/freeze: not offered. No pause/freeze option. Help center states: "We don't offer the option to pause subscriptions. You can only cancel your subscription to stop future charges."
  • Account/data deletion: Account/personal data deletion via the in-app Privacy Request Manager (app.instantly.ai/privacy), by phone (1-866-467-8688, Service Code 1974#), or by email. CCPA: California residents may request deletion or correction of personal information; company states it removes personal information within 15 business days of an opt-out request. Identity verification required; some data retained for fraud prevention, legal compliance, debugging. https://instantly.ai/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Instantly, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/instantly (CC BY-SA 4.0).

See Instantly in the full index -> · How we score · Open data

Earned it? Show your grade

Instantly grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade A

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