Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly IndiHome's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

50/ 100 · D

Telecom & ISP · ID

How hard is it to cancel IndiHome?

IndiHome scores 50/100 (grade D) for how clearly it documents cancellation in the ID — a poorly documented cancellation policy. Cancellation is available via phone, in person, in-app.

Last reviewed 2026-06-06 · Documented-Policy tier · grade D

IndiHome (now under Telkomsel) requires customers to cancel by calling the 188 hotline, visiting a GraPARI/Telkom Plaza in person, or submitting a request via the MyIndiHome app — there is no direct self-serve online cancellation. All plans carry a 12-month minimum contract; cancelling before that period triggers a flat IDR 1,000,000 (~USD 60) early-termination fee. The final month's charge is prorated from the 1st of the month to the cancellation report date and appears on the next bill. Telkom retrieves all loaned equipment (modem, router, STB) within 3 business days of the cancellation report.

How to cancel IndiHome

  • Channels: phone, in person, in-app
  • Official cancellation page: https://www.telkomsel.com/indihome/syarat-ketentuan
  • Pause/freeze: not offered. No formal pause or freeze option is documented. Service suspension (isolir) occurs automatically after non-payment past the due date, but this is not a voluntary pause mechanism.
  • Account/data deletion: Customers have a right to request deletion of personal data under Indonesian law, but Telkomsel may refuse if legally required to retain the data. Requests can be submitted via customer service. No dedicated self-serve data deletion tool is documented. https://www.telkomsel.com/kebijakan-privasi

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “IndiHome — Cancellation Friction Index (ID).” CES-1.1. https://www.cancelatlas.com/c/indihome-id (CC BY-SA 4.0).

See IndiHome in the full index -> · How we score · Open data