Security & identity · US
How hard is it to cancel Incogni?
Incogni scores 86/100 (grade A) for how clearly it documents cancellation in the US, among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).
Cancel auto-renewal self-serve in the account dashboard under Profile > Subscription & billing > Manage > Cancel subscription (reseller purchases cancel at source). Subscriptions auto-renew unless cancelled before the renewal date; a 30-day money-back guarantee (one refund per customer) applies to the initial purchase, renewals non-refundable except in Germany/Netherlands/UK.
How to cancel Incogni
- Channels: online (self-serve)
- Official cancellation page: https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription
- Pause/freeze: not offered.
- Refund policy: https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund
- Account/data deletion: Deleting your Incogni account (separate from cancelling) is initiated by contacting support and forfeits the remaining subscription with no refund. Privacy Policy grants a right to delete personal data unless legally required to retain it; service data kept no longer than 24 months after termination, support records up to 6 years; requests via [email protected] with ownership verification. https://incogni.com/legal/privacy-policy
Evidence
- How to cancel the automatic renewal of my Incogni subscription
- Incogni Terms of Service
- Incogni Privacy Policy
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Incogni, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/incogni (CC BY-SA 4.0).
See Incogni in the full index -> · How we score · Open data
Earned it? Show your grade
Incogni grades A, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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