Identity & credit monitoring · US
How hard is it to cancel IdentityForce (identityforce.com)?
IdentityForce (identityforce.com) scores 64/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, email.
You can cancel your membership at any time upon notice to Sontiq. US residents can cancel by phone (888-676-6847) or, if purchased on IdentityForce.com or a Sontiq-branded site, self-serve from the Manage Account section; international members can cancel by phone or by emailing [email protected]. Memberships auto-renew at the prevailing rate, but if you cancel in the middle of your Subscription Term you are entitled to a refund for the unused portion of the remainder of that term. Operated by Sontiq (a TransUnion company).
How to cancel IdentityForce (identityforce.com)
- Channels: online (self-serve), phone, email
- Official cancellation page: https://www.sontiq.com/terms-of-use/
- Pause/freeze: not offered. No pause/freeze documented; monitoring and identity-theft-insurance memberships auto-renew at the prevailing rate until cancelled.
- Refund policy: https://www.sontiq.com/terms-of-use/
- Account/data deletion: On cancellation the member loses access to the subscription areas; account/data handled per the privacy policy.
Evidence
- {'title': 'IdentityForce / Sontiq | Terms of Use (accessed 2026-06-13)', 'url': 'https://www.sontiq.com/terms-of-use/'}
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “IdentityForce (identityforce.com) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/identityforce (CC BY-SA 4.0).
See IdentityForce (identityforce.com) in the full index -> · How we score · Open data