Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Identity Guard's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Security & identity · US

How hard is it to cancel Identity Guard?

Identity Guard scores 72/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Identity Guard subscriptions can be cancelled online via the account dashboard, by phone at 1-855-443-7748, or by email at [email protected]. Cancellation must be made at least one day before the next billing cycle; service remains active through the end of the paid period. Annual plans carry a 60-day money-back guarantee; monthly plans are non-refundable. No pause or account-freeze option exists.

How to cancel Identity Guard

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://www.identityguard.com/faq
  • Pause/freeze: not offered. No pause or freeze option is mentioned in the FAQ or Terms of Use.
  • Refund policy: https://www.identityguard.com/legal/refund-policy
  • Account/data deletion: No explicit data deletion procedure or timeline is documented upon cancellation. Terms reference data handling but do not specify automatic deletion.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Identity Guard, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/identity-guard (CC BY-SA 4.0).

See Identity Guard in the full index -> · How we score · Open data

Earned it? Show your grade

Identity Guard grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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