Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Identity Guard's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Identity & credit monitoring · US

How hard is it to cancel Identity Guard?

Identity Guard scores 72/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), phone, email.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Identity Guard subscriptions can be cancelled online via the account dashboard, by phone at 1-855-443-7748, or by email at [email protected]. Cancellation must be made at least one day before the next billing cycle; service remains active through the end of the paid period. Annual plans carry a 60-day money-back guarantee; monthly plans are non-refundable. No pause or account-freeze option exists.

How to cancel Identity Guard

  • Channels: online (self-serve), phone, email
  • Official cancellation page: https://www.identityguard.com/faq
  • Pause/freeze: not offered. No pause or freeze option is mentioned in the FAQ or Terms of Use.
  • Refund policy: https://www.identityguard.com/legal/refund-policy
  • Account/data deletion: No explicit data deletion procedure or timeline is documented upon cancellation. Terms reference data handling but do not specify automatic deletion.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Identity Guard — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/identity-guard (CC BY-SA 4.0).

See Identity Guard in the full index -> · How we score · Open data

Earned it? Show your grade

Identity Guard grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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