Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Ice's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

60/ 100 · C

Telecom & ISP · NO

How hard is it to cancel Ice?

Ice scores 60/100 (grade C) for how clearly it documents cancellation in the NO, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone, in person.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Mobile subscriptions can be cancelled at any time, effective the day after ice receives the cancellation, via phone (21 00 00 00), the Min Side online portal, or in-person at ice stores. Mobile broadband requires one month's notice calculated from the first calendar day of the month following receipt. Customers on a binding period who cancel early are charged a breach fee equal to the total discount remaining in that period (reduced by 1/12 per month elapsed). No partial-month refund is specified; customers are billed through the end of the notice or service period and receive a final invoice.

How to cancel Ice

  • Channels: online (self-serve), phone, in person
  • Official cancellation page: https://www.ice.no/vilkaar/vilkar-privatkunder/
  • Pause/freeze: available, Subscriptions can be frozen for exactly 182 days (auto-reopens after). Cost is 99 NOK per freeze. Maximum two freezes per phone number. Not available during a binding period. Can be initiated by calling 21 00 00 00 or via chat; can be ended early via Min Side or the ice app.
  • Account/data deletion: GDPR right to erasure is acknowledged. Contact and product data is retained for 2 years post-cancellation; usage/traffic data anonymised within 90 days; call recordings deleted after 30 days; accounting records kept up to 5 years. Data deletion requests can be submitted via the kontakt-oss page or directly to [email protected]. https://www.ice.no/kundeservice/personvern-og-sikkerhet/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Ice, Cancellation Friction Index (NO).” CES-1.1. https://www.cancelatlas.com/c/ice-no (CC BY-SA 4.0).

See Ice in the full index -> · How we score · Open data