Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly HYPE's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

79/ 100 · B

Fintech (Neobank) · IT

How hard is it to cancel HYPE?

HYPE scores 79/100 (grade B) for how clearly it documents cancellation in the IT — a clearly documented cancellation policy. Cancellation is available via in-app, email.

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

Account closure is self-serve and free directly from the app under Profile > Settings > Close Account, effective immediately upon completion; the balance, savings boxes and Bitcoin wallet must be emptied first. If the app process cannot be completed, closure can be requested by email to [email protected] from the registered address.

How to cancel HYPE

  • Channels: in-app, email
  • Official cancellation page: https://support.hype.it/privati/articles/come-chiudere-il-conto
  • Pause/freeze: not offered.
  • Account/data deletion: Closing the account ends access to app data, card and IBAN; account documents should be downloaded before closure. Annual statements are emailed the following month. https://support.hype.it/privati/articles/come-chiudere-il-conto

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “HYPE — Cancellation Friction Index (IT).” CES-1.1. https://www.cancelatlas.com/c/hype-it (CC BY-SA 4.0).

See HYPE in the full index -> · How we score · Open data

Earned it? Show your grade

HYPE grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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