Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hub Health's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Telehealth & Rx · AU

How hard is it to cancel Hub Health?

Hub Health scores 78/100 (grade B) for how clearly it documents cancellation in the AU — a clearly documented cancellation policy. Cancellation is available via in_account.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Hub Health (operated by Midnight Health Pty Ltd) offers the hubPass membership and monthly subscriptions with no lock-in contracts. To cancel, users navigate to their Profile page in the Patient Portal and select 'Cancel hubPass'; cancellation takes effect at the end of the current billed period. hubPass auto-renews at the end of each billed period unless cancelled. Refunds for hubPass fees are offered only in limited circumstances such as technical errors or service interruptions on Hub's end. A payment failure triggers a 'Lapsed Period' during which benefits pause, and if still unpaid the subscription auto-cancels.

How to cancel Hub Health

  • Channels: in_account
  • Official cancellation page: https://hub.health/terms-and-conditions/
  • Pause/freeze: not offered. No pause feature documented; benefits only pause involuntarily during a payment-failure 'Lapsed Period'. Cancellation takes effect at the end of the current billed period.
  • Refund policy: https://hub.health/terms-and-conditions/
  • Account/data deletion: Operated by Midnight Health Pty Ltd (ABN 13 647 966 738); privacy handled under the Privacy Act 1988 (Cth). Data access/deletion requests are made by contacting Midnight Health. https://hub.health/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hub Health — Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/hub-health-au (CC BY-SA 4.0).

See Hub Health in the full index -> · How we score · Open data

Earned it? Show your grade

Hub Health grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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