Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hub Health's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

78/ 100 · B

Health & telehealth · AU

How hard is it to cancel Hub Health?

Hub Health scores 78/100 (grade B) for how clearly it documents cancellation in the AU, a clearly documented cancellation policy. Cancellation is available via in_account.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Hub Health (operated by Midnight Health Pty Ltd) offers the hubPass membership and monthly subscriptions with no lock-in contracts. To cancel, users navigate to their Profile page in the Patient Portal and select 'Cancel hubPass'; cancellation takes effect at the end of the current billed period. hubPass auto-renews at the end of each billed period unless cancelled. Refunds for hubPass fees are offered only in limited circumstances such as technical errors or service interruptions on Hub's end. A payment failure triggers a 'Lapsed Period' during which benefits pause, and if still unpaid the subscription auto-cancels.

How to cancel Hub Health

  • Channels: in_account
  • Official cancellation page: https://hub.health/terms-and-conditions/
  • Pause/freeze: not offered. No pause feature documented; benefits only pause involuntarily during a payment-failure 'Lapsed Period'. Cancellation takes effect at the end of the current billed period.
  • Refund policy: https://hub.health/terms-and-conditions/
  • Account/data deletion: Operated by Midnight Health Pty Ltd (ABN 13 647 966 738); privacy handled under the Privacy Act 1988 (Cth). Data access/deletion requests are made by contacting Midnight Health. https://hub.health/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hub Health, Cancellation Friction Index (AU).” CES-1.1. https://www.cancelatlas.com/c/hub-health-au (CC BY-SA 4.0).

See Hub Health in the full index -> · How we score · Open data

Earned it? Show your grade

Hub Health grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/hub-health-au"><img src="https://www.cancelatlas.com/share/badges/hub-health-au.svg" alt="Cancel Atlas, Grade B" width="232" height="52"></a>