How hard is it to cancel Hotjar (Contentsquare)?

Hotjar (a Contentsquare company) is cancelled fully self-serve in-app: the Account Owner goes to Plans & Billing and downgrades the site(s) to the free-forever Basic plan via the Data Collection Rate drop-downs, which cancels the recurring plan so no further charge occurs. Only Account Owners can access Plans & Billing or alter plans, and paid plans are retained until the end of the current billing cycle. Hotjar offers a 30-day money-back guarantee: new customers within the first 30 days of a new monthly or annual subscription receive a full refund if the Account Owner submits an in-app cancellation before the renewal date. No refunds are provided for recurring subscriptions cancelled after the renewal date; partial refunds are available only for VAT/GST charged in error if raised within the same quarter.

How to cancel Hotjar (Contentsquare)

• Channels: online (self-serve)
• Official cancellation page: https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan
• Pause/freeze: not offered. No pause; instead the account can be downgraded to the free Basic plan, which stops recurring charges while retaining paid features until the end of the current billing cycle.
• Refund policy: https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy
• Account/data deletion: Cancellation is done in-app by the Account Owner via Plans & Billing by downgrading sites to the free Basic plan; paid plans are retained until the end of the current billing cycle. https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan

Evidence

• Hotjar - How to Cancel your Hotjar Plan (accessed 2026-06-16)
• Hotjar - Refund Policy (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Hotjar (Contentsquare), Cancellation Friction Index (MT).” CES-1.1. https://www.cancelatlas.com/c/hotjar (CC BY-SA 4.0).

See Hotjar (Contentsquare) in the full index -> · How we score · Open data

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