How hard is it to cancel Hotjar (Contentsquare)?

Hotjar (a Contentsquare company) is cancelled fully self-serve in-app: the Account Owner goes to Plans & Billing and downgrades the site(s) to the free-forever Basic plan via the Data Collection Rate drop-downs, which cancels the recurring plan so no further charge occurs. Only Account Owners can access Plans & Billing or alter plans, and paid plans are retained until the end of the current billing cycle. Hotjar offers a 30-day money-back guarantee: new customers within the first 30 days of a new monthly or annual subscription receive a full refund if the Account Owner submits an in-app cancellation before the renewal date. No refunds are provided for recurring subscriptions cancelled after the renewal date; partial refunds are available only for VAT/GST charged in error if raised within the same quarter.

How to cancel Hotjar (Contentsquare)

• Channels: online (self-serve)
• Official cancellation page: https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan
• Pause/freeze: not offered. No pause; instead the account can be downgraded to the free Basic plan, which stops recurring charges while retaining paid features until the end of the current billing cycle.
• Refund policy: https://help.hotjar.com/hc/en-us/articles/36819964488721-Refund-Policy
• Account/data deletion: Cancellation is done in-app by the Account Owner via Plans & Billing by downgrading sites to the free Basic plan; paid plans are retained until the end of the current billing cycle. https://help.hotjar.com/hc/en-us/articles/36820026290833-How-to-Cancel-your-Hotjar-Plan

Evidence

• Hotjar - How to Cancel your Hotjar Plan (accessed 2026-06-16)
• Hotjar - Refund Policy (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Hotjar (Contentsquare) — Cancellation Friction Index (MT).” CES-1.1. https://www.cancelatlas.com/c/hotjar (CC BY-SA 4.0).

See Hotjar (Contentsquare) in the full index -> · How we score · Open data

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