Travel · CA
How hard is it to cancel Hopper?
Hopper scores 67/100 (grade C) for how clearly it documents cancellation in the CA — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, online (self-serve).
Hopper, the Montreal-based travel booking app, lets users manage and cancel recurring subscriptions (such as Hopper's price-prediction/Carrot offerings) within the app account settings under Billing/Subscription; ancillary fintech products like Cancel For Any Reason are managed per booking.
How to cancel Hopper
- Channels: in-app, online (self-serve)
- Official cancellation page: https://hopper.com/legal/terms-of-service
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Hopper Terms of Service
- Air Canada and Hopper Partner to Offer Cancel for Any Reason
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Hopper — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/hopper-ca (CC BY-SA 4.0).