How hard is it to cancel Hoichoi?

Hoichoi is a paid Bengali OTT subscription service. Per its Help Center, users log into their account and navigate to the 'Account' section to find 'Subscription'/'Billing' and cancel, after which a confirmation email may be sent; users can alternatively email [email protected] with a reason and the Customer Happiness team will action the cancellation or disable auto-renewal. iTunes/iOS purchases must be cancelled through the Apple device or iTunes account, and subscriptions taken through authorized partners must be cancelled with that partner. Subscriptions are non-refundable; cancellation does not yield a refund but ensures the subscription will not renew, with access continuing to the end of the current billing cycle.

How to cancel Hoichoi

• Channels: online (self-serve), contact-support, app-store
• Official cancellation page: https://help.hoichoi.tv/hc/en-us/articles/36566990053009-How-do-I-cancel-my-subscription
• Pause/freeze: not offered. No pause/hold option documented; cancellation stops renewal while access continues to the end of the current billing cycle.
• Refund policy: https://support.hoichoi.tv/support/solutions/articles/35000132717-how-do-i-cancel-my-subscription-
• Account/data deletion: No standalone data-deletion clause is published in the cancellation help articles; account/data requests are handled via the Privacy Policy and the support team at [email protected]. https://www.hoichoi.tv/privacy-policy

Evidence

• hoichoi Help Center — How do I cancel my subscription? (accessed 2026-06-16)
• hoichoi Support — How do I cancel auto-renewal/mandate? (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hoichoi, Cancellation Friction Index (IN).” CES-1.1. https://www.cancelatlas.com/c/hoichoi-in (CC BY-SA 4.0).

See Hoichoi in the full index -> · How we score · Open data

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