Home security · GB
How hard is it to cancel Hive?
Hive scores 56/100 (grade C) for how clearly it documents cancellation in the GB — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, phone.
Hive instructs members to cancel Hive Plus via the Hive app under Manage then Hive+ then Manage my subscription, which redirects to the web; the support page notes the self-serve feature is not currently available and asks customers to contact Hive to cancel. Hive separately discontinued its HomeShield smart security subscription, cancelling those payments automatically from 1 August 2025.
How to cancel Hive
- Channels: in-app, phone
- Official cancellation page: https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240321111138200
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How to Cancel Your Hive Plus Membership - Hive Support
- Discontinued Smart Security Products - Hive Support
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Hive — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/hive-homeshield-gb (CC BY-SA 4.0).