Security & identity · GB
How hard is it to cancel Hive?
Hive scores 56/100 (grade C) for how clearly it documents cancellation in the GB, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, phone.
Hive instructs members to cancel Hive Plus via the Hive app under Manage then Hive+ then Manage my subscription, which redirects to the web; the support page notes the self-serve feature is not currently available and asks customers to contact Hive to cancel. Hive separately discontinued its HomeShield smart security subscription, cancelling those payments automatically from 1 August 2025.
How to cancel Hive
- Channels: in-app, phone
- Official cancellation page: https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240321111138200
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- How to Cancel Your Hive Plus Membership - Hive Support
- Discontinued Smart Security Products - Hive Support
- Last reviewed 2026-06-17 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Hive, Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/hive-homeshield-gb (CC BY-SA 4.0).