Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hive's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

73/ 100 · B

Software & SaaS · US

How hard is it to cancel Hive?

Hive scores 73/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Monthly subscribers can cancel self-serve in-app via Settings > Billing and choosing not to renew at the end of the billing period; only the Billing Admin can do this. Annual subscribers must contact support through the in-app chat (blue question mark icon). A 30-day advance notice before the renewal date is required to avoid being charged for the next period. All subscription fees are non-refundable once paid, with no credits for partial periods.

How to cancel Hive

  • Channels: online (self-serve), email
  • Official cancellation page: https://help.hive.com/en/articles/1517160-deactivate-your-account
  • Pause/freeze: not offered. No pause or freeze option is documented in Hive's terms of service or help center.
  • Account/data deletion: Users can request deletion of personal data by emailing [email protected]. Hive generally responds within 30 days. Data is retained only as long as required for its purpose or to comply with law; after that it is destroyed, deleted, or anonymized. https://hive.com/privacy-policy/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hive, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hive (CC BY-SA 4.0).

See Hive in the full index -> · How we score · Open data

Earned it? Show your grade

Hive grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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