Dating apps · US
How hard is it to cancel Hily?
Hily scores 67/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, email, online (self-serve).
Hily subscriptions can be cancelled through the app's Profile > Settings > FAQ > Hily Premium > Premium Billing path (iOS/Android), or by emailing [email protected] for web-purchased subscriptions. Cancellation must be completed before the end of the billing period to avoid automatic renewal; deleting the app or account does NOT cancel the subscription. All fees are non-refundable with no proration for partial periods, though US residents in certain states (AZ, CA, CT, IL, IA, MN, NJ, NY, NC, OH, RI, WI) may cancel within 3 days for a full refund. No pause or freeze option is available.
How to cancel Hily
- Channels: in-app, email, online (self-serve)
- Official cancellation page: https://hily.com/billing/
- Pause/freeze: not offered. No pause or freeze option is offered. Cancellation is the only way to stop billing; account deactivation or freezing does not constitute subscription cancellation.
- Account/data deletion: Users can request full account and data deletion via [email protected] or at hily.com/support#donotshare. All data is erased or anonymized within 7 calendar days of profile deletion, except in-app purchase records and support communications which are retained for 5 years post-deletion. Backup copies may persist up to 30 days. https://hily.com/support#donotshare
Evidence
- {'title': 'Hily Billing - Manage Your Subscription & Payments (accessed 2026-06-05)', 'url': 'https://hily.com/billing/'}
- {'title': 'Hily Terms of Use - Guidelines for Using Our Dating App (accessed 2026-06-05)', 'url': 'https://hily.com/terms-of-use/'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Hily — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hily (CC BY-SA 4.0).