Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hily's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Dating apps · US

How hard is it to cancel Hily?

Hily scores 67/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via in-app, email, online (self-serve).

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Hily subscriptions can be cancelled through the app's Profile > Settings > FAQ > Hily Premium > Premium Billing path (iOS/Android), or by emailing [email protected] for web-purchased subscriptions. Cancellation must be completed before the end of the billing period to avoid automatic renewal; deleting the app or account does NOT cancel the subscription. All fees are non-refundable with no proration for partial periods, though US residents in certain states (AZ, CA, CT, IL, IA, MN, NJ, NY, NC, OH, RI, WI) may cancel within 3 days for a full refund. No pause or freeze option is available.

How to cancel Hily

  • Channels: in-app, email, online (self-serve)
  • Official cancellation page: https://hily.com/billing/
  • Pause/freeze: not offered. No pause or freeze option is offered. Cancellation is the only way to stop billing; account deactivation or freezing does not constitute subscription cancellation.
  • Account/data deletion: Users can request full account and data deletion via [email protected] or at hily.com/support#donotshare. All data is erased or anonymized within 7 calendar days of profile deletion, except in-app purchase records and support communications which are retained for 5 years post-deletion. Backup copies may persist up to 30 days. https://hily.com/support#donotshare

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Hily, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hily (CC BY-SA 4.0).

See Hily in the full index -> · How we score · Open data