Developer tools · US
How hard is it to cancel Highlight (highlight.io)?
Highlight (highlight.io) scores 61/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.
Subscriptions are billed in advance on a recurring billing cycle and auto-renew unless you cancel; the Terms state you may cancel your subscription renewal either through your online account-management page or by contacting Highlight Inc. Notably, Highlight issues refunds for contracts within sixty (60) days of the original purchase, a more generous window than most peers. Subscription-fee changes carry prior notice with an opportunity to terminate before they take effect.
How to cancel Highlight (highlight.io)
- Channels: online (self-serve), email
- Official cancellation page: https://www.highlight.io/terms
- Pause/freeze: not offered. No pause/freeze documented; the subscription auto-renews each billing cycle unless cancelled.
- Refund policy: https://www.highlight.io/terms
- Account/data deletion: Account/data handled per the privacy policy.
Evidence
- Highlight | Terms of Service (accessed 2026-06-13)
- Last reviewed 2026-06-13 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Highlight (highlight.io), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/highlight (CC BY-SA 4.0).
See Highlight (highlight.io) in the full index -> · How we score · Open data