How hard is it to cancel Hetzner?

Hetzner cancellations are fully self-serve online through product-specific admin portals: Hetzner Console for cloud products (immediate deletion, hourly pro-rata billing), Robot for dedicated servers and IPs (30 days notice to end of month), and konsoleH for web hosting and managed products (30 days notice to end of month). New customers have a 14-day right of withdrawal for a full refund; beyond that, cloud products bill hourly with no refund owed, while other products are billed pro-rata for the days used. All data is immediately and permanently deleted upon cancellation with no recovery option.

How to cancel Hetzner

• Channels: online (self-serve)
• Official cancellation page: https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-overview/
• Pause/freeze: not offered. No pause or freeze option is documented for any Hetzner product. Products must be fully deleted to stop billing.
• Account/data deletion: Data is permanently and immediately deleted after cancellation. Hetzner explicitly states it cannot recover or restore data after deletion. Customers are advised to back up data before canceling. https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-overview/

Evidence

• {'title': 'Overview – Canceling products and contracts with Hetzner - Hetzner Docs (accessed 2026-06-06)', 'url': 'https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-overview/'}
• {'title': '30 days to the end of the month policy - Hetzner Docs (accessed 2026-06-06)', 'url': 'https://docs.hetzner.com/general/billing-and-account-management/cancellation/30-days-to-the-end-of-the-month/'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hetzner — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hetzner (CC BY-SA 4.0).

See Hetzner in the full index -> · How we score · Open data

<a href="https://www.cancelatlas.com/c/hetzner"><img src="https://www.cancelatlas.com/share/badges/hetzner.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>