How hard is it to cancel Hers?

Hers subscribers can cancel at any time online via the account dashboard (Account → Subscriptions → Manage → Cancel Subscription), through the app, by calling 1-800-368-0038, or by emailing [email protected]. Cancellation must be completed at least 48 hours before the next renewal/processing date to avoid the next charge. No refunds are issued for partially used subscription periods or after an order has been processed, though refunds may be granted on a case-by-case basis at Hers' sole discretion. A pause option of up to 90 days is available within account settings.

How to cancel Hers

• Channels: online (self-serve), in-app, phone, email
• Official cancellation page: https://support.hims.com/hc/en-us/articles/360000962263-How-do-I-cancel-my-subscription
• Pause/freeze: available — Subscribers can pause their subscription (up to 90 days) via account settings; if not cancelled before the pause period ends, billing resumes automatically.
• Account/data deletion: Submit a deletion request via the Hims & Hers Privacy Center at privacy.hims.com or email [email protected]. Identity verification required. Deleting required health data may prevent continued service. https://privacy.hims.com/

Evidence

• {'title': 'How do I cancel my subscription? – Hims, Inc. (accessed 2026-06-06)', 'url': 'https://support.hims.com/hc/en-us/articles/360000962263-How-do-I-cancel-my-subscription'}
• {'title': 'Terms and Conditions | Hers (accessed 2026-06-06)', 'url': 'https://www.forhers.com/terms-and-conditions'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hers — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hers-us (CC BY-SA 4.0).

See Hers in the full index -> · How we score · Open data

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