Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hers's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

72/ 100 · B

Health & telehealth · US

How hard is it to cancel Hers?

Hers scores 72/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone, email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Hers subscribers can cancel at any time online via the account dashboard (Account → Subscriptions → Manage → Cancel Subscription), through the app, by calling 1-800-368-0038, or by emailing [email protected]. Cancellation must be completed at least 48 hours before the next renewal/processing date to avoid the next charge. No refunds are issued for partially used subscription periods or after an order has been processed, though refunds may be granted on a case-by-case basis at Hers' sole discretion. A pause option of up to 90 days is available within account settings.

How to cancel Hers

  • Channels: online (self-serve), in-app, phone, email
  • Official cancellation page: https://support.hims.com/hc/en-us/articles/360000962263-How-do-I-cancel-my-subscription
  • Pause/freeze: available, Subscribers can pause their subscription (up to 90 days) via account settings; if not cancelled before the pause period ends, billing resumes automatically.
  • Account/data deletion: Submit a deletion request via the Hims & Hers Privacy Center at privacy.hims.com or email [email protected]. Identity verification required. Deleting required health data may prevent continued service. https://privacy.hims.com/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hers, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hers-us (CC BY-SA 4.0).

See Hers in the full index -> · How we score · Open data

Earned it? Show your grade

Hers grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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