How hard is it to cancel Heroku?

Heroku accounts are cancelled online via Account Settings > Close this account, but users must first delete or transfer all apps, resolve any unpaid invoices, and have no paid usage accrued in the current billing period. Heroku bills monthly in arrears and prorates all resource costs to the second, so charges accumulate through the close date with no mid-cycle refunds. Prepaid plan fees (e.g., Eco dyno hours) are non-refundable for unused portions once purchased. All account data including invoices and logs becomes permanently inaccessible upon closure, so Heroku recommends downloading records beforehand.

How to cancel Heroku

• Channels: online (self-serve)
• Official cancellation page: https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account
• Pause/freeze: not offered. No formal pause feature. Dynos can be manually scaled to zero to stop compute charges, but this is not an account-level freeze and paid add-ons continue billing.
• Account/data deletion: Closing a personal account makes all stored information (invoices, logs, app data) permanently inaccessible. Heroku also auto-deletes inactive accounts after 365 days with no login and no paid resources for 6 months. Users should download invoices before closure as they become inaccessible afterward. https://devcenter.heroku.com/articles/account-management

Evidence

• {'title': 'How do I close my Personal Heroku account? - Heroku Help (accessed 2026-06-05)', 'url': 'https://help.heroku.com/R2NSPPFU/how-do-i-close-my-personal-heroku-account'}
• {'title': 'Account Management | Heroku Dev Center (accessed 2026-06-05)', 'url': 'https://devcenter.heroku.com/articles/account-management'}
• Last reviewed 2026-06-05 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Heroku — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/heroku (CC BY-SA 4.0).

See Heroku in the full index -> · How we score · Open data

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