Streaming · US
How hard is it to cancel Hayu?
Hayu scores 69/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app.
Direct subscribers can cancel online at any time via My Account > Payment Details on hayu.com, with no cancellation fee and no minimum notice required. Access continues until the end of the current billing period. No refunds or credits are issued for partial or unused periods; all purchases are final unless local consumer law provides otherwise. Subscribers who signed up through Google Play, iTunes/Apple, or Amazon Fire TV must cancel through those respective platforms, as Hayu cannot action third-party cancellations.
How to cancel Hayu
- Channels: online (self-serve), in-app
- Official cancellation page: https://support.hayu.com/hayuArticle?id=kA0240000005k9pCAA
- Pause/freeze: not offered. No pause or freeze option is documented on Hayu's official support pages.
- Account/data deletion: No self-serve account or data deletion tool is published. Users must contact Hayu support via the 'Message Us' button on support.hayu.com to request data deletion. https://support.hayu.com/
Evidence
- {'title': 'How do I unsubscribe? – Hayu Support (accessed 2026-06-05)', 'url': 'https://support.hayu.com/hayuArticle?id=kA0240000005k9pCAA'}
- {'title': 'Hayu Support – Billing Category (accessed 2026-06-05)', 'url': 'https://support.hayu.com/hayuCategory?c=Billing&lang=en-GB'}
- Last reviewed 2026-06-05 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Hayu — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hayu (CC BY-SA 4.0).