Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Hasura (Hasura Cloud)'s public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

80/ 100 · B

Developer tools · US

How hard is it to cancel Hasura (Hasura Cloud)?

Hasura (Hasura Cloud) scores 80/100 (grade B) for how clearly it documents cancellation in the US — a clearly documented cancellation policy. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Hasura, Inc. (San Francisco, California) governs Hasura Cloud under U.S. federal law or the laws of the State of Delaware, and the Terms of Service state that all fees are non-refundable. Subscriptions are cancelled by disabling auto-renewal in the Billing tab of the Hasura Cloud dashboard or by emailing support, and the billing documentation notes that Hasura Cloud billing is not eligible for pausing.

How to cancel Hasura (Hasura Cloud)

  • Channels: online (self-serve), email
  • Official cancellation page: https://hasura.io/legal/hasura-cloud-terms-of-service
  • Pause/freeze: not offered. The billing documentation states Hasura Cloud billing is not eligible for pausing; to avoid charges users are advised to change to a lower tier.
  • Refund policy: https://hasura.io/legal/hasura-cloud-terms-of-service
  • Account/data deletion: Users may request deletion of their personal information by emailing [email protected]; Hasura acknowledges California requests within 10 days and responds within 45 days (30 days for EU/UK/Switzerland). Inactive accounts may be deleted automatically after three years of non-use. https://hasura.io/legal/hasura-privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Hasura (Hasura Cloud) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/hasura-cloud (CC BY-SA 4.0).

See Hasura (Hasura Cloud) in the full index -> · How we score · Open data

Earned it? Show your grade

Hasura (Hasura Cloud) grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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