Food delivery · US
How hard is it to cancel Grubhub?
Grubhub scores 67/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), in-app, email, phone.
Grubhub+ ($9.99/month) can be cancelled online via grubhub.com (Account menu > Grubhub+ > Cancel Membership) or through the mobile app (Account icon > Grubhub+ membership > Manage Membership > Cancel membership). Amazon Prime-linked memberships must be cancelled by unlinking Grubhub from Amazon in 'Manage apps & services with data access' on Amazon. Cancellation also available by email ([email protected]) or phone (877-585-1085). Membership remains active until the end of the current billing period; no pro-rated refunds are issued for unused days. Grubhub may grant refunds at its discretion only. Cancel at least 24 hours before the next renewal date to avoid being charged for the next cycle. Note: The FTC took action against Grubhub in December 2024 for dark-pattern cancellation flows (highlighted 'Stay' button above muted 'Cancel' option); the settlement requires Grubhub to implement a simpler cancellation mechanism and provide annual subscription reminders.
How to cancel Grubhub
- Channels: online (self-serve), in-app, email, phone
- Official cancellation page: https://www.grubhub.com/account/subscription
- Pause/freeze: not offered. No pause or freeze option documented for Grubhub+ membership. Members can only cancel or keep their subscription active.
- Refund policy: https://www.grubhub.com/answers/how-do-i-get-my-money-back-from-grubhub
- Account/data deletion: Grubhub provides a dedicated account/data deletion page. Users can submit a deletion request online. Under CCPA, California residents have the right to request deletion of personal data. Grubhub retains some data for legal compliance purposes after deletion. The accountdeletions.grubhub.com portal and grubhub.com/help/privacy/data-deletion page handle these requests. https://www.grubhub.com/help/privacy/data-deletion
Evidence
- {'title': 'Cancel my membership – Grubhub Help (accessed 2026-06-10)', 'url': 'https://www.grubhub.com/help/contact-us/cancel-my-membership/4QcK4Q0WSOqFWx4smLtdiq'}
- {'title': 'Grubhub+ Membership page – grubhub.com/account/subscription (accessed 2026-06-10)', 'url': 'https://www.grubhub.com/account/subscription'}
- {'title': 'Terms of Use – grubhub.com/legal/terms-of-use (accessed 2026-06-10)', 'url': 'https://www.grubhub.com/legal/terms-of-use'}
- {'title': 'Delete your personal information – grubhub.com/help/privacy/data-deletion (accessed 2026-06-10)', 'url': 'https://www.grubhub.com/help/privacy/data-deletion'}
- {'title': 'FTC Takes Action Against Grubhub – ftc.gov press release December 2024 (accessed 2026-06-10)', 'url': 'https://www.ftc.gov/news-events/news/press-releases/2024/12/ftc-illinois-attorney-general-take-action-against-grubhub-harming-diners-workers-small-businesses'}
- {'title': 'How do I get my money back from Grubhub – grubhub.com/answers (accessed 2026-06-10)', 'url': 'https://www.grubhub.com/answers/how-do-i-get-my-money-back-from-grubhub'}
- Last reviewed 2026-06-10 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Grubhub — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/grubhub (CC BY-SA 4.0).