Energy & utilities · US
How hard is it to cancel Green Mountain Energy?
Green Mountain Energy scores 58/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via phone.
Green Mountain Energy customers cancel by contacting the company (phone via customer care), and cancellation can take one to two billing cycles to finalize depending on the utility's timeframe. Fixed-term plans carry an early termination fee scaling with term length (commonly $150 for 12-month, $180 for 18-month, $295 for 24-month), while the 100% wind month-to-month plan has no contract and no fee. The ETF is waived if you move from your service address and provide a forwarding address, and no fee applies within 14 days before the first meter read on/after contract expiration. As a Texas REP, customers have a 3-day right of rescission after enrollment; exact fees are stated in the plan's Electricity Facts Label and Terms of Service.
How to cancel Green Mountain Energy
- Channels: phone
- Official cancellation page: https://www.greenmountainenergy.com/en/customer-service-center/renewal-notifications
- Pause/freeze: not offered. No pause. Customers cancel or switch; month-to-month wind plan can be cancelled anytime with no contract/ETF.
- Refund policy: https://www.greenmountainenergy.com/en/customer-service-center/renewal-notifications
- Account/data deletion: No self-serve account-data deletion described; governed by privacy policy / customer care. https://www.greenmountainenergy.com/en/customer-service-center/renewal-notifications
Evidence
- Renewal Notification FAQs | Green Mountain Energy (accessed 2026-06-16)
- Green Mountain Energy Terms of Service for Electricity Supply PDF (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Green Mountain Energy, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/green-mountain-energy-us (CC BY-SA 4.0).
See Green Mountain Energy in the full index -> · How we score · Open data