Meal kits & food · UK

How hard is it to cancel Graze?

Graze scores 67/100 (grade C) for how clearly it documents cancellation in the UK — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Graze UK subscribers cancel online by logging into their account, navigating to 'manage subscriptions', clicking 'cancel subscription' on the relevant order, and confirming through any subsequent prompts; customers with multiple box orders must repeat the process for each. If the next box has already passed its cut-off time and payment has been taken, that final box will still be dispatched with no refund; refunds are only issued if cancellation occurs before the payment window closes (up to 6 hours before the cut-off). Deliveries can be postponed via a 'take a break' option on the orders page, but there is no indefinite pause. Graze does not offer telephone support; non-online contact is via web form or email to [email protected].

How to cancel Graze

Channels: online (self-serve), email
Official cancellation page: https://uk.help.graze.com/hc/en-gb/articles/23672404797969-How-do-I-cancel-my-subscription
Pause/freeze: available — Deliveries can be postponed via 'take a break' dropdown on the orders page, allowing customers to push back their next delivery date. Indefinite pause is not available; full cancellation is required to stop ongoing charges.
Account/data deletion: Data deletion/erasure requests handled by the Data Privacy Team via email to [email protected]. No self-serve account deletion portal documented.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Graze — Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/graze-uk (CC BY-SA 4.0).

See Graze in the full index -> · How we score · Open data