Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Graze's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

67/ 100 · C

Meal kits & food · UK

How hard is it to cancel Graze?

Graze scores 67/100 (grade C) for how clearly it documents cancellation in the UK, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email.

Last reviewed 2026-06-06 · Documented-Policy tier · grade C

Graze UK subscribers cancel online by logging into their account, navigating to 'manage subscriptions', clicking 'cancel subscription' on the relevant order, and confirming through any subsequent prompts; customers with multiple box orders must repeat the process for each. If the next box has already passed its cut-off time and payment has been taken, that final box will still be dispatched with no refund; refunds are only issued if cancellation occurs before the payment window closes (up to 6 hours before the cut-off). Deliveries can be postponed via a 'take a break' option on the orders page, but there is no indefinite pause. Graze does not offer telephone support; non-online contact is via web form or email to [email protected].

How to cancel Graze

  • Channels: online (self-serve), email
  • Official cancellation page: https://uk.help.graze.com/hc/en-gb/articles/23672404797969-How-do-I-cancel-my-subscription
  • Pause/freeze: available, Deliveries can be postponed via 'take a break' dropdown on the orders page, allowing customers to push back their next delivery date. Indefinite pause is not available; full cancellation is required to stop ongoing charges.
  • Account/data deletion: Data deletion/erasure requests handled by the Data Privacy Team via email to [email protected]. No self-serve account deletion portal documented.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Graze, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/graze-uk (CC BY-SA 4.0).

See Graze in the full index -> · How we score · Open data