Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Grapevine Surveys's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Analytics · GB

How hard is it to cancel Grapevine Surveys?

Grapevine Surveys scores 66/100 (grade C) for how clearly it documents cancellation in the GB — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Grapevine Surveys (the Grapevine Shopify post-purchase survey app) is operated by Union Works Limited, incorporated in England and Wales, and its terms govern its refund stance. Either party may terminate the agreement on one month's written notice, and Union Works may terminate immediately if the merchant breaches any provision. All fees are paid to Shopify in US dollars on a monthly basis, so billing is Shopify-managed; if an instalment is not received by the due date the right to use the app immediately terminates. The Terms state no explicit refund policy. On termination Union Works will, at the merchant's request, deliver up or delete Customer Data, and the Privacy Policy provides a right to erasure via the Data Protection Officer.

How to cancel Grapevine Surveys

  • Channels: online (self-serve)
  • Official cancellation page: https://unionworks.co.uk/pages/terms-of-service
  • Pause/freeze: not offered. No pause/freeze option documented; either party terminates on one month's written notice.
  • Refund policy: https://unionworks.co.uk/pages/terms-of-service
  • Account/data deletion: On termination, Union Works will at the merchant's request deliver up or delete Customer Data. Users have a right to erasure and can ask the Data Protection Officer ([email protected]) to delete their personal data. https://unionworks.co.uk/pages/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Grapevine Surveys — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/grapevine-surveys (CC BY-SA 4.0).

See Grapevine Surveys in the full index -> · How we score · Open data