How hard is it to cancel Granola?

Granola subscribers can cancel at any time via Settings > Billing > Manage subscription in the app or on the web, which opens Stripe's billing portal where Cancel subscription is selected. Upon cancellation, the subscription remains active through the end of the current monthly billing cycle; no refund for unused time is mentioned. After the billing period ends, the account automatically downgrades to the free Basic plan with limited features and 30-day note access. There is no pause option, and account/data deletion is available separately through Settings > Profile.

How to cancel Granola

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms
• Pause/freeze: not offered. No subscription pause option is documented. Users can cancel at any time; the subscription remains active through the end of the current billing cycle, after which the account moves to the free Basic plan.
• Account/data deletion: Users can delete their account and all associated data via Settings > Profile > Delete my account in the desktop app, or at https://notes.granola.ai/settings/delete-your-account on the web. Deletion is permanent and irreversible. Users who cannot access their account can email [email protected] or [email protected] to request deletion. https://docs.granola.ai/help-center/deleting-your-account

Evidence

• {'title': 'Cancelling your subscription - Granola Docs & Help Center (accessed 2026-06-06)', 'url': 'https://docs.granola.ai/help-center/understanding-granolas-subscription-cancellation-terms'}
• {'title': 'Subscriptions and billing - Granola Docs & Help Center (accessed 2026-06-06)', 'url': 'https://docs.granola.ai/help-center/managing-your-account/subscriptions-and-billing'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Granola — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/granola-us (CC BY-SA 4.0).

See Granola in the full index -> · How we score · Open data