Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Gousto's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Meal kits & food · UK

How hard is it to cancel Gousto?

Gousto scores 70/100 (grade B) for how clearly it documents cancellation in the UK, a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Gousto subscriptions can be cancelled anytime online via account settings or the mobile app (no minimum notice period or lock-in). Phone cancellation is available on 020 3011 1002. Individual orders can be cancelled free of charge up to noon three days before scheduled delivery; reserved funds are released within 5 business days. No cancellation fee applies, and a pause feature is available as an alternative to full cancellation.

How to cancel Gousto

  • Channels: online (self-serve), in-app, phone
  • Official cancellation page: https://www.gousto.co.uk/help-centre/article/how-do-i-cancel-my-subscription/4550930840209
  • Pause/freeze: available, Gousto offers a dedicated pause feature accessible from subscription settings in the account or app. Pausing suspends deliveries and charges without closing the account; reactivation is possible anytime by ordering a new box.
  • Account/data deletion: Customers can exercise their UK GDPR right to erasure by contacting Gousto's Data Protection Officer at [email protected] or via the Customer Care team. Gousto may retain certain data where legally required; marketing data is held up to 36 months post-account closure unless deletion is requested. https://www.gousto.co.uk/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Gousto, Cancellation Friction Index (UK).” CES-1.1. https://www.cancelatlas.com/c/gousto-uk (CC BY-SA 4.0).

See Gousto in the full index -> · How we score · Open data

Earned it? Show your grade

Gousto grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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