Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Gojiberry's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

62/ 100 · C

Analytics · JP

How hard is it to cancel Gojiberry?

Gojiberry scores 62/100 (grade C) for how clearly it documents cancellation in the JP — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade C

Gojiberry is a pre/post-purchase survey app installed and billed through the Shopify App Store, with paid plans from $9/month (Starter) up to $15/month (Plus, unlimited responses) and an Enterprise tier; the billing/usage cycle refreshes every 30 days. Subscription management occurs within the Shopify administration screen, so cancellation is handled by changing or removing the app's plan in Shopify rather than a separate Gojiberry account portal. The Terms of Service (Article 5.02) explicitly state users cannot cancel during the active billing period and that no refunds are provided for user-initiated suspension. Company-initiated refunds are offered only on a prorated basis: for maintenance suspensions exceeding 7 days (Article 8.02) and for company termination of service covering unused days of the usage fee (Article 8.03). No specific user notice period is stated, and the Terms do not address data deletion (that is covered in the Privacy Policy via a contact-based request).

How to cancel Gojiberry

  • Channels: online (self-serve)
  • Official cancellation page: https://www.gojiberry.app/terms-of-service
  • Pause/freeze: not offered. No pause/hold option is documented; plans are managed (upgrade/downgrade/cancel) through the Shopify-integrated management screen.
  • Refund policy: https://www.gojiberry.app/terms-of-service
  • Account/data deletion: Users may request correction or deletion of their personal data by contacting the operator's (EDOCODE Inc.) Personal Information Inquiry Desk at [email protected]. No automatic retention/deletion period is specified. https://www.gojiberry.app/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Gojiberry — Cancellation Friction Index (JP).” CES-1.1. https://www.cancelatlas.com/c/gojiberry (CC BY-SA 4.0).

See Gojiberry in the full index -> · How we score · Open data