How hard is it to cancel Going (formerly Scott's Cheap Flights)?

Members can cancel their Going subscription online via the Billing Page at going.com/settings/membership-and-billing, where a 'Cancel Membership' button appears near the top; members who subscribed via the iOS or Android app must cancel through Apple or Google Play directly. Memberships are non-refundable once charged and no prorated refunds are issued for unused periods, though a 'View Options' path on the Billing Page within 30 days of a charge allows a discretionary refund exception request. Cancellation takes effect at the end of the current paid period, and Going has no obligation to notify members before auto-renewal charges occur. Subscription pausing is not available.

How to cancel Going (formerly Scott's Cheap Flights)

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.going.com/hc/en-us/articles/16559102709396-Canceling-Your-Membership
• Pause/freeze: not offered. Going does not offer a membership pause option. Members who want a break are advised to cancel their next renewal instead.
• Refund policy: https://www.going.com/refund-policy
• Account/data deletion: Users can delete their account via the Profile page (scroll to bottom, select 'Delete Account'). For formal data deletion requests, users can email [email protected]. Data may persist in backups for a reasonable period; some data is retained as required by law. https://www.going.com/privacy-policy

Evidence

• {'title': 'Canceling Your Membership – Going (accessed 2026-06-06)', 'url': 'https://help.going.com/hc/en-us/articles/16559102709396-Canceling-Your-Membership'}
• {'title': 'Refund Policy – Going (accessed 2026-06-06)', 'url': 'https://www.going.com/refund-policy'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Going (formerly Scott's Cheap Flights) — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/going-us (CC BY-SA 4.0).

See Going (formerly Scott's Cheap Flights) in the full index -> · How we score · Open data

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