How hard is it to cancel Going (formerly Scott's Cheap Flights)?

Members can cancel their Going subscription online via the Billing Page at going.com/settings/membership-and-billing, where a 'Cancel Membership' button appears near the top; members who subscribed via the iOS or Android app must cancel through Apple or Google Play directly. Memberships are non-refundable once charged and no prorated refunds are issued for unused periods, though a 'View Options' path on the Billing Page within 30 days of a charge allows a discretionary refund exception request. Cancellation takes effect at the end of the current paid period, and Going has no obligation to notify members before auto-renewal charges occur. Subscription pausing is not available.

How to cancel Going (formerly Scott's Cheap Flights)

• Channels: online (self-serve), in-app, email
• Official cancellation page: https://help.going.com/hc/en-us/articles/16559102709396-Canceling-Your-Membership
• Pause/freeze: not offered. Going does not offer a membership pause option. Members who want a break are advised to cancel their next renewal instead.
• Refund policy: https://www.going.com/refund-policy
• Account/data deletion: Users can delete their account via the Profile page (scroll to bottom, select 'Delete Account'). For formal data deletion requests, users can email [email protected]. Data may persist in backups for a reasonable period; some data is retained as required by law. https://www.going.com/privacy-policy

Evidence

• Canceling Your Membership – Going (accessed 2026-06-06)
• Refund Policy – Going (accessed 2026-06-06)
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Going (formerly Scott's Cheap Flights), Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/going-us (CC BY-SA 4.0).

See Going (formerly Scott's Cheap Flights) in the full index -> · How we score · Open data

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