Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly GoDaddy's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Developer tools · US

How hard is it to cancel GoDaddy?

GoDaddy scores 66/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Turn off auto-renew online: Renewals & Billing -> Manage Subscriptions -> Turn off Auto-Renew. 30-day money-back on annual shared hosting / 48h on monthly; hosting already performed is non-refundable; domain auto-renew is non-refundable after expiration. Note: refund requests by EMAIL aren't processed, you must call, SMS, or chat. Cancel the domain's auto-renew or transfer it out separately to keep the domain.

How to cancel GoDaddy

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.godaddy.com/help/turn-off-auto-renew-20008
  • Pause/freeze: not offered. No pause. Turning off auto-renew ends the product at term end; hosting goes offline and data may be deleted after expiry, back up first.
  • Refund policy: https://www.godaddy.com/legal/agreements/refund-policy
  • Account/data deletion: Turning off auto-renew or cancelling hosting takes your site offline and hosting data may be deleted after expiry, back up first. Your DOMAIN is separate: cancel its auto-renew or transfer it out to keep it (domain auto-renew fees are non-refundable after expiration). Account/data deletion is a separate privacy request.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “GoDaddy, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/godaddy (CC BY-SA 4.0).

See GoDaddy in the full index -> · How we score · Open data