Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly GoDaddy's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

66/ 100 · C

Web hosting & domains · US

How hard is it to cancel GoDaddy?

GoDaddy scores 66/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Turn off auto-renew online: Renewals & Billing -> Manage Subscriptions -> Turn off Auto-Renew. 30-day money-back on annual shared hosting / 48h on monthly; hosting already performed is non-refundable; domain auto-renew is non-refundable after expiration. Note: refund requests by EMAIL aren't processed — you must call, SMS, or chat. Cancel the domain's auto-renew or transfer it out separately to keep the domain.

How to cancel GoDaddy

  • Channels: online (self-serve), phone
  • Official cancellation page: https://www.godaddy.com/help/turn-off-auto-renew-20008
  • Pause/freeze: not offered. No pause. Turning off auto-renew ends the product at term end; hosting goes offline and data may be deleted after expiry — back up first.
  • Refund policy: https://www.godaddy.com/legal/agreements/refund-policy
  • Account/data deletion: Turning off auto-renew or cancelling hosting takes your site offline and hosting data may be deleted after expiry — back up first. Your DOMAIN is separate: cancel its auto-renew or transfer it out to keep it (domain auto-renew fees are non-refundable after expiration). Account/data deletion is a separate privacy request.

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “GoDaddy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/godaddy (CC BY-SA 4.0).

See GoDaddy in the full index -> · How we score · Open data