Energy & utilities · US
How hard is it to cancel Gexa Energy?
Gexa Energy scores 62/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email.
Gexa Energy customers cancel by contacting Customer Care by phone (1-866-961-9399 / 1-866-329-4392) or email ([email protected]); there is no online self-serve cancellation. Fixed-term plans carry an early termination fee (commonly $150 for 12-month and $295 for 24/36-month plans), with no fee for moving out of the service area or for switching within 14 days before the contract end date, and new residential customers can switch plans fee-free within 60 days. As a Texas REP, customers have a 3-day right of rescission after enrollment. Deposits can be refunded after 12 consecutive on-time monthly payments, and a final bill is issued after the final meter read; exact fees are stated in the Electricity Facts Label and Terms of Service.
How to cancel Gexa Energy
- Channels: phone, email
- Official cancellation page: https://www.gexaenergy.com/residential/help-support/contact-us
- Pause/freeze: not offered. No pause. Customers cancel, move out of service area, or switch plans; month-to-month Flex plan can be ended anytime with no ETF.
- Refund policy: https://www.gexaenergy.com/for-home/support/faqs
- Account/data deletion: No self-serve account-data deletion described; handled via customer care / privacy policy. https://www.gexaenergy.com/residential/help-support/contact-us
Evidence
- Contact Gexa Energy: Residential Customer Support (accessed 2026-06-16)
- Gexa Energy, LP Residential Terms of Service (TOS) viewer (accessed 2026-06-16)
- Frequently Asked Questions about Gexa Energy (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Gexa Energy — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/gexa-energy-us (CC BY-SA 4.0).
See Gexa Energy in the full index -> · How we score · Open data