How hard is it to cancel GetResponse?

GetResponse subscriptions are cancelled entirely online via Profile > Billing > Cancel subscription; cancellation is not available through the mobile app, phone, or email. Cancellation takes effect immediately upon confirmation, so GetResponse recommends cancelling the day before the next renewal date to avoid losing unused days. GetResponse does not issue refunds under any circumstances, treating all customers equally regardless of when in the billing cycle cancellation occurs. Before final cancellation, users are offered a one-time retention choice: a 60-day account freeze, one free month (monthly plans) or two free months (annual plans), or a plan downgrade.

How to cancel GetResponse

• Channels: online (self-serve)
• Official cancellation page: https://www.getresponse.com/help/how-to-cancel-my-account.html
• Pause/freeze: available — One-time freeze offered as a retention step before final cancellation: 60-day account freeze for monthly plan subscribers, or 2 months free credit for annual subscribers. Also includes option to downgrade to a lower plan. Freeze is offered in-flow when initiating cancellation.
• Refund policy: https://www.getresponse.com/help/pricing-and-billing/cancelling-subscription/what-is-the-getresponse-refund-policy.html
• Account/data deletion: Users can request deletion of personal data via account settings, an online request form, or 24/7 live chat/email support. After account deletion, personal data is removed from the main database immediately (irrecoverable); backup copies are encrypted and fully purged within 120 days. https://www.getresponse.com/legal/privacy-us

Evidence

• {'title': 'How can I cancel my account? – GetResponse Help Center (accessed 2026-06-06)', 'url': 'https://www.getresponse.com/help/how-to-cancel-my-account.html'}
• {'title': 'What is the GetResponse refund policy? – GetResponse Help Center (accessed 2026-06-06)', 'url': 'https://www.getresponse.com/help/pricing-and-billing/cancelling-subscription/what-is-the-getresponse-refund-policy.html'}
• Last reviewed 2026-06-06 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “GetResponse — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/getresponse (CC BY-SA 4.0).

See GetResponse in the full index -> · How we score · Open data

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