Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Genie Music's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

77/ 100 · B

Music & audio · KR

How hard is it to cancel Genie Music?

Genie Music scores 77/100 (grade B) for how clearly it documents cancellation in the KR — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-16 · Documented-Policy tier · grade B

Genie Music documents cancellation of recurring payment in the Membership Information section: in the app, tap the profile icon, go to the membership page, select Recurring Payment Settings, and tap Cancel Request; a web cancellation page provides the same. Canceling auto-renewal does not stop service immediately; the membership remains usable until its expiration date. Unused subscriptions can be fully refunded within 7 days of purchase, and active-subscription cancellations are refunded after deducting usage. Carrier add-on plans are cancelled through the carrier.

How to cancel Genie Music

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://pay.genie.co.kr/cancel/myProductCancel
  • Pause/freeze: not offered. No pause option; cancelling recurring payment keeps the membership active until the expiration date.
  • Refund policy: https://pay.genie.co.kr/cancel/myProductCancel
  • Account/data deletion: Cancellation ends the subscription only; account/member withdrawal and data deletion are handled separately under Genie's privacy policy. https://www.genie.co.kr/footer/privacy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Genie Music — Cancellation Friction Index (KR).” CES-1.1. https://www.cancelatlas.com/c/genie-kr (CC BY-SA 4.0).

See Genie Music in the full index -> · How we score · Open data

Earned it? Show your grade

Genie Music grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

Copy the embed:

<a href="https://www.cancelatlas.com/c/genie-kr"><img src="https://www.cancelatlas.com/share/badges/genie-kr.svg" alt="Cancel Atlas — Grade B" width="232" height="52"></a>