Retail & membership · US
How hard is it to cancel Gelato?
Gelato scores 79/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve).
Cancel Gelato+ anytime online via the Dashboard: click your initials (upper right) → Subscriptions → three-dots menu on the subscription tile → Cancel Plan. Upon confirming, you receive a cancellation date and retain full Gelato+ features until that date (end of billing period). Subscription fees are non-refundable; exception: if Gelato terminates the subscription at its discretion, a prorated refund is issued for remaining days. No notice period required by the customer, cancellation is effective at period end. Free (no-subscription) tier remains available after cancellation, but Gelato+ apps are uninstalled.
How to cancel Gelato
- Channels: online (self-serve)
- Official cancellation page: https://support.gelato.com/en/articles/8996315-how-can-i-cancel-my-gelato-subscription
- Pause/freeze: not offered. No pause or freeze option documented in official help articles; Gelato+ is a monthly or annual subscription with cancel-anytime policy only.
- Refund policy: https://support.gelato.com/en/articles/8996141-what-is-the-difference-between-a-refund-and-payment-cancellation
- Account/data deletion: Account and personal data can be deleted via the Dashboard ('Delete company account' at the bottom of the account page, requiring typing 'DELETE' in capital letters). Data is permanently removed within 15 days of deletion. Users can also submit data deletion requests to Gelato's privacy team directly. GDPR and CCPA rights acknowledged in privacy policy. https://support.gelato.com/en/articles/8996138-how-can-i-delete-my-account
Evidence
- How can I cancel my Gelato+ subscription? | Gelato Create | Help Center (accessed 2026-06-12)
- Gelato+ Subscription FAQs | Gelato Create | Help Center (accessed 2026-06-12)
- Where can I manage my Gelato+ subscription? | Gelato Create | Help Center (accessed 2026-06-12)
- Subscription Management | Gelato Create | Help Center (accessed 2026-06-12)
- Gelato Terms of Service (accessed 2026-06-12)
- Privacy policy - Gelato (accessed 2026-06-12)
- How can I delete my account? | Gelato Create | Help Center (accessed 2026-06-12)
- Last reviewed 2026-06-12 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
Is this wrong? Companies can request a correction ->
Cite this. Cancel Atlas (2026). “Gelato, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/gelato (CC BY-SA 4.0).
See Gelato in the full index -> · How we score · Open data
Earned it? Show your grade
Gelato grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.
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