Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Galileo Health's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

63/ 100 · C

Telehealth & Rx · US

How hard is it to cancel Galileo Health?

Galileo Health scores 63/100 (grade C) for how clearly it documents cancellation in the US — a partially documented cancellation policy with notable gaps. Cancellation is available via in-app.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

Galileo Health memberships are cancelled in-app via Profile > Account Settings > My Membership; there is no web portal or phone cancellation path. Monthly subscribers face a mandatory 3-month non-cancellable period — cancellation can only be scheduled to take effect after month three, then any time thereafter. Refunds are issued only if the member has not yet engaged with the clinical team or could not receive care due to age or location restrictions; otherwise all sales are final. No pause or freeze option is documented.

How to cancel Galileo Health

  • Channels: in-app
  • Official cancellation page: https://galileo.io/legal/terms-of-use
  • Pause/freeze: not offered. No pause or freeze option is mentioned in Galileo's Terms of Use or publicly documented help content.
  • Account/data deletion: Users may request deletion of personal data by logging into the app and visiting Settings or Account Profile sections, or by emailing [email protected]. Data may be retained in archives or as required by law; de-identified data is retained indefinitely. https://galileo.io/legal/privacy-policy

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “Galileo Health — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/galileo-health (CC BY-SA 4.0).

See Galileo Health in the full index -> · How we score · Open data