Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly G DATA's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

68/ 100 · C

Security & identity · US

How hard is it to cancel G DATA?

G DATA scores 68/100 (grade C) for how clearly it documents cancellation in the US, a partially documented cancellation policy with notable gaps. Cancellation is available via online (self-serve), email, postal mail.

Last reviewed 2026-06-05 · Documented-Policy tier · grade C

G DATA subscriptions can be cancelled online through the My G DATA portal (login > My Contract > Cancel contract), or by submitting a written notice via email to [email protected] or by mail. For recurring subscriptions, cancellation notice must be submitted at least 30 days before the contract end date to prevent automatic renewal. A 14-day right of withdrawal applies from the date of purchase for a full refund (processed within 14 days), but this right expires for digital products once the consumer has consented to early performance commencement. No pause/freeze option is offered.

How to cancel G DATA

  • Channels: online (self-serve), email, postal mail
  • Official cancellation page: https://www.gdata.de/help-en/consumer/MyGdata/MyGDataFAQ/terminateLicenseViaMyGDATA/
  • Pause/freeze: not offered. No pause or freeze option is documented in G DATA's official help or cancellation policy pages.
  • Account/data deletion: Customers may request deletion of personal data under GDPR Art. 17 by emailing [email protected] or via the My G DATA contact form. Account/user data is retained for the license term and deleted no later than three months after license expiry. https://www.gdata.de/help/en/general/GeneralInformation/DeletePersData/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

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Cite this. Cancel Atlas (2026). “G DATA, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/g-data (CC BY-SA 4.0).

See G DATA in the full index -> · How we score · Open data