Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Front's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

87/ 100 · A

Software / SaaS · US

How hard is it to cancel Front?

Front scores 87/100 (grade A) for how clearly it documents cancellation in the US — among the most clearly documented cancellation policies we've scored. Cancellation is available via online (self-serve).

Last reviewed 2026-06-16 · Documented-Policy tier · grade A

Front (FrontApp, Inc., San Francisco, governed by California law) lets customers self-cancel through the web app: gear icon > Company settings > Billing > Upcoming plan at renewal > Cancel plan, then confirm and select a reason. Cancellation takes effect at the next renewal date. Per the SaaS Services Agreement, monthly and annual payments already made are nonrefundable and no account credit is issued, including for unused time or seats. There is no pause option. Customer data is permanently deleted 30 days after termination, with read-only access during the window and the option to export or request earlier deletion.

How to cancel Front

  • Channels: online (self-serve)
  • Official cancellation page: https://help.front.com/en/articles/2190
  • Pause/freeze: not offered. No pause option; the platform offers only cancellation (effective at next renewal) or re-enabling the plan before renewal.
  • Refund policy: https://front.com/legal/terms-of-service-2022-10-03
  • Account/data deletion: Front's policy is to permanently delete customer data 30 days from the subscription termination date. During that window users keep read-only access (login, search, analytics) but cannot send. https://front.com/legal/terms-of-service-2022-10-03

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Front — Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/front (CC BY-SA 4.0).

See Front in the full index -> · How we score · Open data

Earned it? Show your grade

Front grades A — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade A

Copy the embed:

<a href="https://www.cancelatlas.com/c/front"><img src="https://www.cancelatlas.com/share/badges/front.svg" alt="Cancel Atlas — Grade A" width="232" height="52"></a>