Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Freshworks's public cancellation page is published (cited, dated), opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

71/ 100 · B

Software & SaaS · US

How hard is it to cancel Freshworks?

Freshworks scores 71/100 (grade B) for how clearly it documents cancellation in the US, a clearly documented cancellation policy. Cancellation is available via online (self-serve).

Last reviewed 2026-06-06 · Documented-Policy tier · grade B

Freshworks subscriptions can be cancelled online by account administrators through the product's admin settings (Admin > Plans & Billing > Cancel Subscription). Cancellation takes effect at the end of the current billing cycle or subscription term, with no cancellation fees charged. Fees are non-refundable except in cases of material Freshworks breach or prolonged service outage; no mid-term downgrade of user counts or plan tiers is permitted. To avoid auto-renewal, customers must provide 30 days written notice before the term end date.

How to cancel Freshworks

  • Channels: online (self-serve)
  • Official cancellation page: https://crmsupport.freshworks.com/support/solutions/articles/50000001619-how-to-cancel-your-subscription
  • Pause/freeze: not offered. No pause or freeze option is mentioned in Freshworks terms of service or support documentation.
  • Account/data deletion: Account data is permanently deleted 14 days after the subscription end date. Freshworks may retain data for up to 3 additional months for legal compliance. Customers are advised to export data before canceling, as export can take up to 10 business days. https://www.freshworks.com/terms/

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Freshworks, Cancellation Friction Index (US).” CES-1.1. https://www.cancelatlas.com/c/freshworks (CC BY-SA 4.0).

See Freshworks in the full index -> · How we score · Open data

Earned it? Show your grade

Freshworks grades B, among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas, Grade B

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