Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Fresh Prep's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

77/ 100 · B

Meal Kit Delivery · CA

How hard is it to cancel Fresh Prep?

Fresh Prep scores 77/100 (grade B) for how clearly it documents cancellation in the CA — a clearly documented cancellation policy. Cancellation is available via online (self-serve), in-app.

Last reviewed 2026-06-17 · Documented-Policy tier · grade B

Fresh Prep, the Vancouver-based meal kit service (which acquired Montreal's Cook It in 2024 and now serves BC, Alberta, Ontario and Quebec), lets subscribers cancel the auto-renewing subscription self-serve by logging into freshprep.ca, opening Account Settings and selecting Cancel Subscription under Subscription Settings; weeks can also be skipped or paused with no commitment.

How to cancel Fresh Prep

  • Channels: online (self-serve), in-app
  • Official cancellation page: https://www.freshprep.ca/terms-conditions
  • Pause/freeze: available — Subscribers can skip weeks or pause the plan anytime from the account dashboard with no limit on skipped weeks.
  • Account/data deletion:

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Fresh Prep — Cancellation Friction Index (CA).” CES-1.1. https://www.cancelatlas.com/c/fresh-prep-ca (CC BY-SA 4.0).

See Fresh Prep in the full index -> · How we score · Open data

Earned it? Show your grade

Fresh Prep grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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