How hard is it to cancel Freetrade?

Freetrade offers paid Standard and Plus subscription plans on top of a free tier. Monthly subscribers downgrade or cancel self-serve in-app via Portfolio, then Profile, then Manage your plan, then Change your plan, with the change taking effect at the end of the current billing cycle. Annual subscribers wanting to downgrade mid-cycle must contact support ([email protected] or in-app chat); they receive a pro-rata credit minus any annual discount and a £5 administration fee. A 14-day cooling-off cancellation right applies to new plan subscriptions and accounts. Plans auto-renew unless disabled in Manage your plan, and a SIPP must be closed or transferred before downgrading.

How to cancel Freetrade

• Channels: online (self-serve), email
• Official cancellation page: https://help.freetrade.io/en/articles/4512046-how-do-i-downgrade-or-cancel-my-plus-plan-subscription
• Pause/freeze: not offered. No subscription pause documented. Monthly plans downgrade self-serve and take effect at the end of the billing cycle; annual plans need a support request to downgrade mid-cycle.
• Refund policy: https://help.freetrade.io/en/articles/7843795-what-happens-if-i-downgrade-from-the-annual-subscription-during-the-year
• Account/data deletion: Closing the account requires selling/withdrawing holdings then contacting support in-app (Portfolio, Profile, Contact us); GDPR erasure can be requested but FCA rules require ~5-6 year retention before secure deletion. Closed accounts cannot be reopened. https://freetrade.io/legal/privacy-policy

Evidence

• How do I downgrade or cancel my Plus plan subscription? | Freetrade Support (accessed 2026-06-16)
• Freetrade Terms & Conditions (accessed 2026-06-16)
• What happens if I downgrade from the annual subscription during the year? | Freetrade Support (accessed 2026-06-16)
• Last reviewed 2026-06-16 · scope: documented public policy.

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Freetrade — Cancellation Friction Index (GB).” CES-1.1. https://www.cancelatlas.com/c/freetrade (CC BY-SA 4.0).

See Freetrade in the full index -> · How we score · Open data

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