Cancel Atlas

The Cancellation Friction Index

Documented-Policy tier only. This score rates how clearly Free Mobile's public cancellation page is published (cited, dated) — opinion grounded in disclosed facts, not a finding about the real cancel experience, and not legal advice. The behavioural Verified-Flow grade is pending.

70/ 100 · B

Telecom & ISP · FR

How hard is it to cancel Free Mobile?

Free Mobile scores 70/100 (grade B) for how clearly it documents cancellation in the FR — a clearly documented cancellation policy. Cancellation is available via online (self-serve), postal mail, phone.

Last reviewed 2026-06-05 · Documented-Policy tier · grade B

Free Mobile subscribers can cancel at any time (no commitment) via the Espace Abonné portal at mobile.free.fr (online form) or by registered letter with acknowledgment of receipt (LRAR); phoning 3244 provides information only, and porting out via RIO code (call 3179) also auto-cancels the contract. The 10-day notice period begins from electronic submission or receipt of the registered letter, and the subscriber may choose an effective date 10–60 days from the request. All plans are sans engagement so there are no early-termination fees. The CGA (updated 10 December 2024) does not disclose a prorata refund for the unused portion of a prepaid month; billing is monthly in advance with no explicit partial-month credit on cancellation.

How to cancel Free Mobile

  • Channels: online (self-serve), postal mail, phone
  • Official cancellation page: https://assistance.free.fr/articles/resilier-mon-abonnement-mobile-free-923
  • Pause/freeze: not offered. No pause or freeze option is documented in Free Mobile's CGA or public assistance pages.
  • Account/data deletion: Subscribers may request deletion of personal data by written request to Free Mobile – Informatique et Libertés, 75371 Paris Cedex 08, per GDPR/French data-protection law (Loi Informatique et Libertés). No self-serve online deletion tool is disclosed. https://mobile.free.fr/politique-de-confidentialite

Evidence

Scope & fairness

This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.

Is this wrong? Companies can request a correction ->

Cite this. Cancel Atlas (2026). “Free Mobile — Cancellation Friction Index (FR).” CES-1.1. https://www.cancelatlas.com/c/free-mobile-fr (CC BY-SA 4.0).

See Free Mobile in the full index -> · How we score · Open data

Earned it? Show your grade

Free Mobile grades B — among the clearest cancellation policies we've scored. Put the badge on your site; it links back here and always reflects your current, cited grade.

Cancel Atlas — Grade B

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