Energy & utilities · FI
How hard is it to cancel Fortum?
Fortum scores 66/100 (grade C) for how clearly it documents cancellation in the FI — a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email, online (self-serve).
Fortum (Finland) grants consumers a statutory 14-day right of withdrawal (peruuttamisoikeus) for electricity contracts concluded online/at a distance, counted from the day the contract is made, with no reason required; it is exercised by notifying Fortum before the deadline by post, by the optional online withdrawal-form template, or electronically, giving name, address, phone, email, and a clear statement of intent. Ordinary termination (irtisanominen) of an open-ended contract is done by phone to customer service on 0200 19000; a fixed-term (maaraaikainen) contract cannot be ended before its term expires. The page directs consumers to customer service for notice-period, exit-fee, and refund specifics on termination.
How to cancel Fortum
- Channels: phone, email, online (self-serve)
- Official cancellation page: https://www.fortum.com/fi/sahkoa/asiakaspalvelu/ehdot/peruuttamisoikeus
- Pause/freeze: not offered. No pause option; consumers terminate (irtisanominen) or withdraw (peruuttaminen) the electricity contract.
- Refund policy: https://www.fortum.com/fi/sahkoa/asiakaspalvelu/ehdot/peruuttamisoikeus
- Account/data deletion: Personal data handled under Fortum tietosuoja / EU GDPR; deletion/access requests via Fortum data-protection channels. https://www.fortum.com/fi/tietosuoja
Evidence
- Peruuttamisoikeus sahkosopimusta tehdessa | Fortum (accessed 2026-06-16)
- Sahkosopimuksen irtisanominen | Fortum (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Fortum — Cancellation Friction Index (FI).” CES-1.1. https://www.cancelatlas.com/c/fortum-fi (CC BY-SA 4.0).