Energy & utilities · FI
How hard is it to cancel Fortum?
Fortum scores 66/100 (grade C) for how clearly it documents cancellation in the FI, a partially documented cancellation policy with notable gaps. Cancellation is available via phone, email, online (self-serve).
Fortum (Finland) grants consumers a statutory 14-day right of withdrawal (peruuttamisoikeus) for electricity contracts concluded online/at a distance, counted from the day the contract is made, with no reason required; it is exercised by notifying Fortum before the deadline by post, by the optional online withdrawal-form template, or electronically, giving name, address, phone, email, and a clear statement of intent. Ordinary termination (irtisanominen) of an open-ended contract is done by phone to customer service on 0200 19000; a fixed-term (maaraaikainen) contract cannot be ended before its term expires. The page directs consumers to customer service for notice-period, exit-fee, and refund specifics on termination.
How to cancel Fortum
- Channels: phone, email, online (self-serve)
- Official cancellation page: https://www.fortum.com/fi/sahkoa/asiakaspalvelu/ehdot/peruuttamisoikeus
- Pause/freeze: not offered. No pause option; consumers terminate (irtisanominen) or withdraw (peruuttaminen) the electricity contract.
- Refund policy: https://www.fortum.com/fi/sahkoa/asiakaspalvelu/ehdot/peruuttamisoikeus
- Account/data deletion: Personal data handled under Fortum tietosuoja / EU GDPR; deletion/access requests via Fortum data-protection channels. https://www.fortum.com/fi/tietosuoja
Evidence
- Peruuttamisoikeus sahkosopimusta tehdessa | Fortum (accessed 2026-06-16)
- Sahkosopimuksen irtisanominen | Fortum (accessed 2026-06-16)
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights, scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Fortum, Cancellation Friction Index (FI).” CES-1.1. https://www.cancelatlas.com/c/fortum-fi (CC BY-SA 4.0).