News / Digital Paywall · BR
How hard is it to cancel Folha de S.Paulo?
Folha de S.Paulo scores 66/100 (grade C) for how clearly it documents cancellation in the BR — a partially documented cancellation policy with notable gaps. Cancellation is available via live chat, phone.
Folha de S.Paulo's customer service states a digital subscription is cancelled at the moment of request, suspending future charges, via online chat (atendimento.folha.com.br/chat) or phone (Mon-Sat). There is no self-cancel button on the subscriber page, so cancellation goes through these support channels.
How to cancel Folha de S.Paulo
- Channels: live chat, phone
- Official cancellation page: https://atendimento.folha.com.br/chat
- Pause/freeze: not offered.
- Account/data deletion:
Evidence
- Folha de S.Paulo - Atendimento / chat
- Folha de S.Paulo FAQ - Reclame Aqui
- Last reviewed 2026-06-16 · scope: documented public policy.
Scope & fairness
This is the Documented-Policy tier: it measures how clearly the cancellation policy is published (cited, dated facts), not the behavioural experience of cancelling (Verified-Flow audit pending). Every company is scored on the same five dimensions with the same published weights — scores cannot be bought or removed. It is opinion grounded in disclosed facts, and not legal advice.
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Cite this. Cancel Atlas (2026). “Folha de S.Paulo — Cancellation Friction Index (BR).” CES-1.1. https://www.cancelatlas.com/c/folha-de-spaulo-br (CC BY-SA 4.0).
See Folha de S.Paulo in the full index -> · How we score · Open data